Delete your Watchive account

You can request deletion of your Watchive account and the personal data associated with it.

Fastest method: inside Watchive

  1. Open Watchive and sign in.
  2. Open Settings.
  3. Select Request account deletion.
  4. Confirm the deletion request.

Watchive will sign you out after the request is submitted.

Request deletion without access to the app

Email Watchive support, preferably from the email address linked to your account. Include your Watchive username or account email so the account can be identified.

Request account deletion

watchivesupport@gmail.com

What deletion covers

When a verified deletion request is completed, Watchive will delete the authentication account and personal data associated with the account that it is not legally required to retain. This includes private tracking/synchronisation data, profile information and user-generated Community content attributable to the account. Where information is part of a shared structure belonging to other users, the personal association may be removed or anonymised rather than deleting other users' data.

How long deletion takes

Requests are intended to be completed as soon as reasonably practicable and ordinarily within 30 days after the account can be identified and the request verified. If additional time is genuinely required, you will be informed where contact details are available.

Information that may be retained

Limited information may be retained where reasonably necessary for legal obligations, fraud/security prevention, dispute handling or enforcement. Any retained information is limited to what is necessary for that purpose and is not kept as an active Watchive account.

Subscriptions are separate from your Watchive account. Deleting your Watchive account does not automatically cancel an Apple App Store or Google Play subscription. Cancel any active subscription through the store account that purchased it.

Need help?

Contact watchivesupport@gmail.com.